FAQ
How long is an appointment?
Appointments typically take about 40 minutes. During that time, you’ll have our total attention.
Do I need to bring anything?
Just yourself - but if you have any medical reports or imaging results (MRI, X-ray), or a referral letter please bring them along.
What should I wear?
Your normal clothes are fine to wear, however we recommend loose, comfortable clothing that will not restrict your movement and allow exposure of the injured area. For lower back or lower limb problems, loose shorts are the best option. If you have a neck, upper back, or shoulder problem, you will usually be asked to remove your top so we can clearly see your posture, however for ladies, it’s absolutely fine to wear a strappy top or vest if you feel more comfortable like this. Sports bras are not ideal in this instance.
Does my child need an adult present?
We request that any child under the age of 16 always has an adult present.
Do I need to be an athlete or sportsperson?
No.
We have extensive experience working with athletes, but our primary focus is on everyday individuals, spanning all age groups. Our clients range from non-athletic to high-performance athletes of every age. Regardless of your background or age, we provide each client with a personalised treatment program tailored to their unique needs
What are your opening hours?
Appointments are by appointment only. Please contact us if you wish to speak to us.
Monday – Thursday 9am – 5pm
Friday 9am – 2pm
Online Booking
Follow the instructions to make an online booking: Online booking portal
Call or Text Us
Alternatively, you can contact us on 087 2846265 to make an appointment.
If you would like to enquire about our services or ask us a question, visit our contact us page.
What are your fees?
Please see our online booking page for a full list of current fees.
Cancellation Policy: A €40 fee applies for cancellations made with less than 24 hours' notice.
Missed appointments (no-shows) will be charged the full appointment fee.
There is no fee for cancellations or rescheduling made more than 24 hours in advance.
How do I pay?
We accept all major credit and debit cards, as well as cash or cheque.
How do I access my exercise programme?
We are delighted to offer our patients the latest technologies to help you achieve your outcomes. We use a new app called Rehab Guru that is free to download from the App Store and Google Play store, and you can also access your exercise plan via your browser.
Following Your Programme
Following your programme using the Client App
The best way to follow your exercise program is using the Rehab Guru Client App. The app can be downloaded from both the Apple App Store and Google Play Store. Further guidance can be found on its use below: Getting started with the Rehab Guru Client app.
Following your program on the Web
Viewing your program on the Web is as simple as clicking the button 'Click here to View Program Online' from the email. Alternatively, you can visit the Rehab Guru Client portal directly by browsing to https://app.rehabguru.com/portal. When the page loads, you can copy and paste the unique prescription ID from the email into the text area and tap load program.
Can I claim for treatment through my Health Insurance?
Yes, many of our services are eligible for reimbursement through private health insurance. However, refund amounts vary depending on your provider and individual policy. We recommend contacting your insurance company directly to confirm your level of cover.
All clients are required to pay upfront for treatment. We will provide a detailed receipt at the end of your appointment, which you can submit to your insurer for reimbursement.
What happens if I can’t make my booked appointment?
Please call us as soon as you know you that can’t make an appointment. There is no fee for cancellations or rescheduling made more than 24 hours in advance.
A €40 fee applies for cancellations made with less than 24 hours' notice.
Missed appointments (no-shows) will be charged the full appointment fee.